Straight answers to the questions we get most, before you have to pick up the phone to ask.
It depends on the location, the tree, and whether you're inside city limits or in unincorporated Gregg/Upshur County. We'll flag it if your job is likely to need one, but confirming with the local permitting office before work starts is your responsibility, not something we handle on your behalf.
Ask to see proof of insurance before any crew touches your property — that's a reasonable request for any tree service, not just us, and any legitimate operator should hand it over without hesitation.
Not necessarily, as long as we have clear access to the work area and can reach you by phone if something comes up mid-job. Many customers coordinate access and aren't on-site the whole time, especially for routine trimming or removal jobs that don't require decisions to be made on the spot.
Full cleanup and haul-away is included by default. If you'd rather keep the cut wood (for firewood, for example) or have brush left as mulch on-site, just tell us before the job starts and we'll leave what you want instead of hauling everything off.
Emergency and storm-damage calls are prioritized ahead of routine scheduling. Exact response time depends on how many storm calls are coming in at once during severe weather, but we'll give you an honest estimate when you call rather than a vague promise.
Stay away from anything touching a power line and treat every downed line as live — that's a call to the utility company, not us. Don't approach a leaning or partially fallen tree, since it can shift without warning. If it's safe, photograph the damage for your insurance claim before anything gets moved, then call us for an assessment.
Often, when a tree fell and damaged a covered structure. Removing a fallen tree that caused no damage, or removing a tree pre-emptively because it looks unhealthy, is frequently not covered. Check your specific policy, and we're glad to provide documentation your adjuster can use either way.
Most residential removals run $300–$2,000 depending on size, access, and hazard level, with larger or more complicated jobs running higher. See our full pricing and cost guide for a detailed breakdown, or call for a free on-site quote.
A single tree removal is usually a same-day job, often just a few hours depending on size and access. Larger jobs, multiple trees, or land clearing take longer — we'll give you a realistic timeframe when we scope the work, not just for the day of, but for scheduling the job itself.
Yes — this is exactly the kind of hazardous, close-quarters removal that needs careful rigging rather than a straight drop, and it's routine work for us. If it's actively unstable, treat it as an emergency and call right away rather than waiting for a scheduled appointment.
Both. Stump grinding is usually priced separately from removal, but we offer a better combined rate when it's done in the same visit rather than booked as its own trip later. See stump grinding & removal for details.
Yes — our regular coverage area includes Kilgore, White Oak, Gladewater, Hallsville, and the surrounding parts of Gregg and Upshur County. See our service area page for details, or just call and ask about your specific address.